Cancellation Policy

We understand that travel plans can change. Our goal is to offer a policy that balances guest flexibility with the realities of managing a small, owner-operated property.

The total amount due is payable upon booking via this site. The following policy governs refunds for cancellation:

Grace Period

Guests may cancel a reservation within 24 hours of booking for a full refund — IF check-in is at least 60 days away)

Standard Cancellations

60+ days before check-in: 85% refund (15% retained to cover admin and banking fees).

30–59 days before check-in: 50% refund.

Less than 30 days before check-in: Non-refundable.

Peak & Holiday Weeks

(Dec. 15 – Jan. 10, Easter/Semana Santa, and major holidays)

Non-refundable once booked.

Re-rental Clause

If the villa can be re-rented for the cancelled dates, we will refund the amount recovered, minus a 15% admin fee.

Date Changes

One complimentary date change may be requested more than 60 days before check-in, subject to availability.

Travel Insurance

We strongly recommend that all guests purchase travel insurance that covers unexpected cancellations or delays.

Contact us with questions

Cancellation Policy

We understand that travel plans can change. Our goal is to offer a policy that balances guest flexibility with the realities of managing a small, owner-operated property.

The total amount due is payable upon booking via this site. The following policy governs refunds for cancellation:

Grace Period

Guests may cancel a reservation within 24 hours of booking for a full refund — IF check-in is at least 60 days away)

Standard Cancellations

60+ days before check-in: 85% refund (15% retained to cover admin and banking fees).

30–59 days before check-in: 50% refund.

Less than 30 days before check-in: Non-refundable.

Peak & Holiday Weeks

(Dec. 15 – Jan. 10, Easter/Semana Santa, and major holidays)

Non-refundable once booked.

Re-rental Clause

If the villa can be re-rented for the cancelled dates, we will refund the amount recovered, minus a 15% admin fee.

Date Changes

One complimentary date change may be requested more than 60 days before check-in, subject to availability.

Travel Insurance

We strongly recommend that all guests purchase travel insurance that covers unexpected cancellations or delays.

Contact us with questions